Shipping policy

Shipping & Production Policies

Production Time

Made-to-Order Items
Our made-to-order tack sets require a 4–6 week production time, unless otherwise stated in the product listing. These are the only items with extended production times.

Ready-to-Ship Items
All other items ship within 1–3 business days.

Production time does not include shipping time.

Shipping Methods

We generally ship all orders via USPS or UPS.
Other shipping options may be available when stated.

At this time, we only ship within the United States and do not offer international shipping.

Tracking information is provided once your order ships.

How Do I Track My Order?

Once your order ships, you will receive tracking information so you can monitor its progress.
You may also contact us at any time through our Contact Us page if you have questions about your order.

Why Is My Order Shipping in Multiple Packages?

If your order contains multiple items, they may ship separately. Items may be fulfilled from different locations depending on availability. Some items may ship from one of our other warehouse locations.

In some cases, items are shipped separately to avoid delaying your order and to ensure you receive your items as quickly as possible.

Please do not be concerned if part of your order arrives before the rest — remaining items will still be on the way.

Shipping Delays

Once an order has been handed over to the shipping carrier, transit times are outside of our control. Delivery estimates provided by UPS, USPS, or other carriers are estimates only and are not guaranteed. We are not responsible for delays caused by weather, carrier issues, or other circumstances beyond our control.

Order Cancellations After Shipment

Orders cannot be canceled once they have shipped. If you no longer wish to receive your order after it has shipped, you may request a package intercept or refuse delivery. Any package intercept fees, return shipping charges, and original shipping costs incurred will be deducted from your refund.

Refused or Undeliverable Packages

If a package is refused, returned to sender, or deemed undeliverable, the customer is responsible for all shipping charges, return shipping fees, package intercept fees, and any carrier-imposed charges. These costs will be deducted from the refund.

Original Shipping Charges

Original shipping charges are non-refundable once an order has shipped, even if the order is returned or refused.

Returns

Returns must be requested within 7 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Refunds will be issued after the returned merchandise has been inspected.

Custom & Made-to-Order Items

Custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect or incomplete address will be subject to additional shipping charges before being resent.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 5 days of delivery so we can assist in filing a claim with the shipping carrier.

Shipping delays caused by the carrier do not qualify an order for cancellation or a full refund once the order has been shipped.

What If My Order Is Lost or Delayed?

All orders ship with insured shipping. Once a package leaves our facility, delivery is handled by the shipping carrier. While carrier delays are outside of our control, we are happy to assist.

If your package is delayed, returned, or lost, please contact the shipping carrier first. We will also file a claim on our end if necessary and work with you to resolve the issue.