We accept PayPal and Credit Cards on eBay ensuring your order will be with you ASAP after your purchase. For your security we only despatch your order to the address you provide us via PayPal or verified Credit Card address.

As soon as you pay, eBay & PayPal will email you to let you know it's been received and as soon as we've shipped your order, we'll let you know by email that it has been despatched and the tracking number if applicable. We ship most orders within 24-48 Hours. The average delivery time is 3-5 days depending on the destinations distance. If you need your order delivered FAST we also offer expedited shipping through FedEx, those options include 3 Day Select, 2nd Day Air, Next Day Air Saver, and Next Day Air. This would cost the buyer additional shipping charges.

Most of our FREE shipping on small-sized orders, within the 48 states, are via FedEx Smartpost / UPS Sureposr / USPS Airmail. While the average delivery time is 3-5 days, please allow up to 7 days for these methods. Saddles or other larger orders are sent via Ground services.

All sales are not inclusive of international shipping, duties or taxes. International shipping, duties or taxes are the sole responsibility of the buyer.

"We want you to be 100% happy with your purchase and offer a 30 day "no quibble" guarantee"

If for any reason at all you are not satisfied with the quality of your purchase, you may return your item within 30 days of the purchase for a credit, exchange, or refund.

However, the item must be in NEW condition, unused.  Before receiving credit, returns will also be inspected by returns department. There is a 10% restocking fee on all returns. Please return the item with the original packaging as well as the Return Packing Slip.  Your return credit will be issued for the purchase price of the item(s) returned.  All return packages must be trackable for the safety of both the customer and the business.  Shipping costs are refundable only if the issue lies on the fault of Hilason Saddles. For all other instances, the buyer pays for return shipping.  We will not assume responsibility for lost shipments. 

Please send all returns to:

Hilason Saddles & Tack
12002 Southwest Fwy, Ste C
Meadows Place, TX 77477

We'll handle your return within 10 business days of receipt. Refunds will be processed to the credit card / paypal of the initial purchase. If you received the item as a gift, we will be happy to give you a store credit for the amount of the returned item.

At Hilason we are committed to providing our customers with the best possible shopping experience. This includes a commitment to excellent customer service, even after your order has been delivered. 

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Our customer service department will respond to eBay messages within 24 hours; Monday - Friday, 10:00 AM - 5:00 PM CST. 

Please send us a message containing the following order identifiers so we can service your request in a more efficient & timely manner:

-Subject

-eBay Item Number e.g.) 12 Digit Numerical Value - 123456789123

-Your eBay Buyer ID

Can't wait? Feel free to give us a call and our trained support staff will be happy to help you.  

eBay Order Inquiries: 1-888-HILASON (1-888-445-2766)